Panasonic US announces Lumix Pro Services support program with 3 year extended warranty and expedited repair. This program is available to Lumix users in the US.
Also, the support program has two membership levels – Red, which is free to join for all Lumix camera owners, and Platinum, which costs $199 per year, and requires users own either a Lumix full-frame camera such as the Lumix S5 or S1H for example, or a GH5 (or other Lumix G model) with a few Lumix lenses.
Read more details about specific eligibility requirements below.
What is Lumix Pro Services?
In a nutshell, LPS is the official Lumix extended support, repair, and service program for enthusiasts and professional photographers/filmmakers. Furthermore, the program has two membership levels – Red (free) and Platinum (paid).
- Lumix Pro Services – Red – free to join
Free to join and available to all enthusiast/non-pro photographers and videographers using Lumix gear. Furthermore, this membership level gives you easy access to service and repairs, allows you to manage your gear and warranty information and qualifies you for exclusive promotions and early access.
- LPS Platinum – $199 per year
Created for professional photographers, filmmakers and cinematographers. It offers prioritized support, expedited delivery and repairs, special discounts, exclusive phone support and more.
Lumix Pro Services Membership Details:
|LPS Red||LPS Platinum|
|Camera Warranty||3 Year Extended Warranty||3 Year Extended Warranty|
|Exclusive Member Hotline||N/A||9:00am – 5:00pm ET Mon-Fri|
|Service Turnaround||3-5 business days||2 business days|
|Service Shipping||N/A||Free Next Day Shipping both ways|
|Repair Discount||N/A||20% discount on out-of-warranty repairs|
|Free Sensor or EVF clean, |
lens calibration, firmware update
|N/A||Up to 2 shipments per year, up to 2 bodies and 2 lenses per shipment|
|Repair Loaner||only for repairs requiring more than 7 business days||For Repairs requiring more than 2 business days|
|Premium Welcome Kit||Membership card||Premium Membership card and gift|
|Annual Membership Fee||FREE||$199|
For more details and to signup head over to the official website here.